Terms and conditions

1. Legal Status

1.1 License Number

The user acknowledges that the services are provided under License Number 104/IGJ/JDS/2018, issued by the Inspeção Geral de Jogos, Mozambique.

1.2 Issuing Authority

The services are authorized and regulated by the Inspeção Geral de Jogos, Mozambique.

1.3 Jurisdiction

These Terms and Conditions are governed by the laws of Mozambique.

1.4 Allowed to Operate in Mozambique

The platform is fully licensed to offer sports betting and casino services to players who are 18 years and older.

2. Registration and Login Process

2.1 Step-by-Step Process

To register, users must follow these steps:

1. Navigate to the website.
2. Click the “Register” button.
3. Provide a valid phone number and create a password.
4. Confirm that the user is over the age of 18.
5. Agree to the Terms and Conditions.
6. Receive a verification code via SMS.
7. Enter the code to verify the account.
8. Log in to the platform.

2.2 Is KYC/ID Verification Required

Yes, users are required to complete KYC (Know Your Customer) verification prior to making any withdrawals. Verification usually involves the submission of valid identification and proof of address.

2.3 Time to Activate Account

Account activation is immediate upon registration; however, full KYC verification may take between 24 to 72 hours.

2.4 Terms of Registration

Registration is open to individuals who are at least 18 years old, and only one account is permitted per user. Prohibited jurisdictions may apply, and users not in compliance with these Terms may face account suspension.

3. Games and Software Providers

3.1 Top Games

The platform offers a range of popular games, including slots, table games, and live dealer options.

3.2 Software Providers

Games are provided by reputable software companies; a list of software providers can be made available upon request.

3.3 Total Game Count

The platform features an extensive catalog of approximately 500 games, which includes slots, table games, and instant win games.

3.4 Game Categories

Users can access various game categories such as slots, live casino games, and virtual sports.

4. Bonuses and Promotions

4.1 Welcome Bonus

New users may be eligible for a welcome bonus on their first deposit, subject to specific promotional terms.

4.2 Mozambique‑Specific Offers

Promotions and offers may vary and are particularly tailored for Mozambican residents, including seasonal events.

4.3 Activation

Bonuses must be activated in accordance with the specified promotional terms.

4.4 Wagering Requirements

Bonuses are subject to wagering requirements that must be fulfilled within a set time frame.

4.5 Time Limits

Users must comply with all specified time limits associated with promotional offers.

4.6 Recurring Promotions

The platform may offer recurring promotions and bonuses as detailed in the promotional terms.

4.7 Cashback

Cashback features may be available based on specific criteria outlined in promotional communications.

4.8 Reload Bonuses

Reload bonuses may be available upon subsequent deposits, according to the terms specified at the time of deposit.

4.9 Free Spins Bonuses

Users may receive free spins under specific promotions, with terms governing eligibility.

4.10 General Bonus Terms and Conditions

Bonuses are non-withdrawable until wagering requirements are met, and standard game restrictions apply.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards

The platform may offer a VIP program with tiered rewards based on user activity.

5.2 How to Qualify

Qualification for the VIP program may occur based on cumulative wagering activity.

5.3 Loyalty Program Description

The loyalty program includes benefits that are based on user engagement and activity.

5.4 Loyalty Program Rules

Points accrued in the loyalty program are non-transferable and may have expiration terms.

6. Payment Methods and Banking Terms

6.1 Deposit Methods

Deposit methods may include but are not limited to local options. Users should refer to the banking section for detailed terms including limits and processing times.

6.2 Withdrawal Methods

Withdrawals may have specified limits and processing times. Fees may apply depending on the chosen method.

7. Key Terms and Conditions

7.1 Bonus Terms

All bonuses are subject to specific terms related to wagering and maximum bet restrictions.

7.2 Deposit Limits

Users may set and adjust their deposit limits within the account settings.

7.3 Withdrawal Limits

Limits on withdrawals apply and are governed by the platform’s policies.

7.4 Account Restrictions

The establishment of multiple accounts is prohibited, and user accounts may face suspension for violations of these terms.

8. Mobile and Technical Features

8.1 App Availability

The platform may provide a mobile application or mobile-optimized website for enhanced user experience.

8.2 Mobile Browser Optimization

The mobile site is designed to be fully responsive for usability across different mobile devices.

8.3 User Experience and Speed on Mobile

The mobile interface aims to provide quick navigation and responsive loading times.

8.4 Process of Registration on Mobile

The registration process is similar to that on a desktop and is designed for seamless user experience.

9. Security and Fair Play

9.1 SSL & Encryption Standards

The platform employs SSL encryption to ensure secure data transmission.

9.2 RNG & Game Fairness

Games are subjected to random number generator protocols to ensure fair play.

9.3 Customer Support

Users may access customer support via multiple channels, and response times may vary.

9.4 Support Availability

Support availability is outlined in the customer service section and may include operational hours.

10. Responsible Gambling Features

10.1 Tools

The platform offers various tools to promote responsible gambling, including deposit limits and self-exclusion options.

10.2 Links to Support Organizations

Resources for responsible gambling may be made available to users as needed.

10.3 Mozambique Standards

The platform adheres to national standards for responsible gambling.

11. Advantages and Disadvantages

11.1 Pros

The platform's advantages include a regulated environment, local payment options, and a wide range of games.

11.2 Cons

Potential disadvantages may include limitations on specific services or offerings.

12. General Casino Information

12.1 Year Founded

The platform was established in 2018.

12.2 Operator/Parent Company

The operator is fully licensed and authorized to provide gaming services within designated jurisdictions.

12.3 Supported Languages

The platform supports multiple languages with a focus on the primary market.

12.4 Accepted Countries

User registration is permitted for residents of specific countries, subject to local laws.

12.5 Restricted Countries

Access may be restricted to certain jurisdictions based on local legislation.

12.6 Short Brand Description

The platform offers a comprehensive suite of gaming and betting services optimized for user engagement and responsible gambling.